Privacy Policy

Last Updated: September 21, 2026

At BDCart24, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing orders, or communicating with us.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.

By using bdcart24.com, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

Personal Information

  • Full name

  • Mobile/telephone number

  • Email address, if provided

  • Delivery address

  • Billing information

  • Other information you provide while communicating with us

Order Information

We may collect information related to your orders, including:

  • Products ordered

  • Order amount

  • Order date and time

  • Delivery information

  • Order status

  • Return, replacement, or refund information

Payment Information

Depending on the payment method you use, payment-related information may be processed by our payment service providers.

We do not need to store your complete card or banking credentials when the payment is handled directly by an authorized payment provider.

Website Usage Information

When you visit our website, certain technical information may be collected automatically, such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of visits

  • Website interaction information

We may use cookies and similar technologies to improve website functionality and understand how customers use our website.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders

  • Deliver products to you

  • Contact you regarding your order

  • Confirm orders by phone, SMS, email, WhatsApp, or other available communication channels

  • Process returns, replacements, refunds, and cancellations

  • Provide customer support

  • Respond to questions and complaints

  • Improve our products, services, and website

  • Prevent fraud, abuse, and unauthorized activity

  • Maintain records required for business and legal purposes

  • Send promotional communications where permitted and where you have provided the appropriate consent

We will use personal information for legitimate and relevant purposes and will not use it for unrelated purposes without an appropriate legal basis or consent where required.

3. Sharing Your Information

We do not sell your personal information to third parties.

We may share necessary information with trusted service providers when it is required to provide our services. These may include:

  • Delivery and courier companies

  • Payment service providers

  • Technology and hosting providers

  • Customer support providers

  • Communication service providers

  • Fraud prevention or security service providers

  • Government authorities or law-enforcement agencies where required by applicable law

For example, when you place an order, we may provide your name, phone number, and delivery address to the relevant delivery partner so that your order can be delivered.

We only intend to share information that is reasonably necessary for the relevant service or legal requirement.

4. Cookies

BDCart24 may use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember certain preferences

  • Understand website traffic and usage

  • Improve the customer experience

  • Help us identify technical problems

You can configure your browser to refuse or delete cookies. However, some website features may not work correctly if certain cookies are disabled.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Bangladesh’s Personal Data Protection Act, 2026 requires appropriate technical and organizational measures for protecting personal data and preventing unauthorized access, disclosure, misuse, alteration, loss, or destruction.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing and completing orders

  • Providing customer support

  • Handling returns, refunds, and disputes

  • Maintaining business and financial records

  • Complying with legal or regulatory requirements

  • Protecting our legal rights and preventing fraud

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.

7. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, including the right to:

  • Know what personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally applicable

  • Withdraw consent where processing is based on consent

  • Ask questions about how your information is being used

  • Raise a complaint regarding the handling of your personal information

Requests may be subject to applicable legal requirements and reasonable verification of your identity.

8. Children’s Privacy

Our website is not intentionally designed to collect personal information from children.

If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.

9. Third-Party Services

Our website may use third-party services such as payment providers, courier services, analytics providers, hosting providers, communication platforms, or other service providers.

These providers may process information according to their own privacy policies and applicable agreements.

We recommend reviewing the privacy policies of relevant third-party services when you interact with them.

10. Marketing Communications

If you provide the necessary consent, we may contact you with information about products, offers, promotions, or services.

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option where available.

Stopping promotional communications will not prevent us from sending important messages relating to your orders, payments, deliveries, returns, or other service-related matters.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

BDCart24

Website: https://bdcart24.com/

Email: [Your Support Email]

Phone: [Your Customer Support Number]

Business Address: [Your Business Address]

For privacy-related requests, please include enough information for us to identify your request and verify your identity where necessary.